SmileDirectClub Lawsuit 2022


What is the SmileDirectClub Lawsuit 2022?

In December 2022, the Office of the Attorney General for the District of Columbia (DC OAG) filed a lawsuit against SmileDirectClub, alleging that the company engaged in deceptive and unfair business practices. The lawsuit specifically alleged that SmileDirectClub:

  • Unlawfully used nondisclosure agreements (NDAs) to silence consumers, manipulate online reviews, and hide information about the safety and effectiveness of its products from the public and government regulators.
  • Misled consumers about the safety of its products and about its refund policy.
  • Deprived consumers of the opportunity to make fully informed purchasing decisions.

The DC OAG’s lawsuit is just one of a number of legal challenges that SmileDirectClub has faced in recent years. The company has also been hit with class-action lawsuits alleging false advertising, fraud, and other violations of consumer law.

Background on SmileDirectClub

SmileDirectClub is a teledentistry company that sells clear aligners for straightening teeth. The company’s business model is based on providing consumers with a more affordable alternative to traditional braces. SmileDirectClub customers use a mail-in impression kit to create a mold of their teeth, which is then used to create custom-made aligners. The aligners are worn for 22 hours a day over the course of several months to gradually straighten the teeth.

Allegations in the DC OAG Lawsuit

The DC OAG’s lawsuit alleges that SmileDirectClub misled consumers about the safety and effectiveness of its products. The lawsuit also alleges that the company used NDAs to silence consumers who had negative experiences with its products.

According to the lawsuit, SmileDirectClub’s NDAs required consumers to agree not to speak publicly about their experiences with the company’s products or services, including on social media and in online reviews. The lawsuit also alleges that SmileDirectClub threatened consumers with legal action if they violated the terms of the NDAs.

The DC OAG’s lawsuit also alleges that SmileDirectClub misled consumers about its refund policy. The lawsuit alleges that the company’s website and marketing materials promised consumers a full refund if they were not satisfied with their results. However, the lawsuit alleges that SmileDirectClub made it difficult for consumers to obtain refunds, and that many consumers were denied refunds even though they were eligible under the company’s policy.

Settlement of the DC OAG Lawsuit

In December 2022, SmileDirectClub reached a settlement with the DC OAG to resolve the lawsuit. Under the terms of the settlement, SmileDirectClub agreed to:

  • Release over 17,000 consumers from their NDAs.
  • Stop requiring consumers to sign NDAs in order to receive refunds.
  • Pay $500,000 to the DC OAG.


The DC OAG’s lawsuit against SmileDirectClub is a significant development for consumers who are considering using the company’s products. The lawsuit raises serious concerns about the safety and effectiveness of SmileDirectClub’s aligners, as well as the company’s business practices.


Q: What is a teledentistry company?

A: A teledentistry company is a company that provides dental services remotely, using technology such as video conferencing and email.

Q: What are clear aligners?

A: Clear aligners are thin, removable plastic trays that are worn over the teeth to gradually straighten them. Clear aligners are an alternative to traditional braces.

Q: What are the risks of using clear aligners?

A: Clear aligners can cause a variety of side effects, including tooth pain, gum irritation, and difficulty chewing. Clear aligners can also cause the teeth to move in unexpected ways, which can lead to serious dental problems.

Q: What should I do if I have had a negative experience with SmileDirectClub?

A: If you have had a negative experience with SmileDirectClub, you should contact the company’s customer service department. You may also want to file a complaint with the American Dental Association or your state’s dental board.

Q: Can I file a lawsuit against SmileDirectClub?

A: Yes, you can file a lawsuit against SmileDirectClub if you believe that the company has violated your rights as a consumer. However, it is important to consult with an attorney to discuss your legal options before filing a lawsuit.

Q: Is SmileDirectClub a safe and effective way to straighten my teeth?

A: The safety and effectiveness of SmileDirectClub’s aligners are the subject of ongoing litigation. It is important to weigh the potential risks and benefits of using SmileDirectClub before making a decision.


  • **[SmileDirectClub Law




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